Privacy Policy
Last updated: June 2026
Information we collect
We collect information you provide directly when booking a cleaning, contacting us, or signing up for recurring service — including name, email, phone, service address, special instructions, and payment details. Payment information is processed by our PCI-compliant payment provider and never stored on our servers.
How we use information
We use your information to fulfill cleaning appointments, communicate about bookings, send service-related notifications, improve our services, and meet legal obligations. We never sell your personal information.
Sharing
We share information only with: the cleaners assigned to your booking (limited to what's needed to perform the service), our payment processor, hosting and analytics providers under data-processing agreements, and law enforcement when legally required.
Your choices
You can request access, correction, or deletion of your personal information at any time by contacting hello@5starscohosting.com. You can opt out of marketing emails using the unsubscribe link in any message.
Cookies
We use essential cookies for booking and authentication, and analytics cookies (Google Analytics) to understand site usage. You can disable non-essential cookies in your browser settings.
Security
We use industry-standard encryption (HTTPS), access controls, and audit logging. No system is 100% secure — report any suspected security issue to hello@5starscohosting.com.
Contact
Questions about this policy? Email hello@5starscohosting.com.