Question 1

How do I book a cleaning?

Accepted Answer

Use our online booking flow — answer 6 quick questions about your space and you'll get an exact price and time. A real team member confirms every booking within minutes.

Question 2

How far in advance should I book?

Accepted Answer

Most bookings fill within 24–48 hours. Same-day cleanings are often available before noon. Recurring customers lock in repeat slots automatically.

Question 3

Can I cancel or reschedule?

Accepted Answer

Yes — free cancellation or reschedule up to 24 hours before your appointment. Inside 24 hours we charge 50%; same-day cancellation is the full visit.

Question 4

Do you offer same-day cleaning?

Accepted Answer

Yes, subject to availability. Most major Florida metros have same-day morning slots.

Question 5

How much does cleaning cost?

Accepted Answer

Standard cleans run $120–$260, deep cleans $260–$550, move-outs $300–$700, Airbnb turnovers $95–$250, and commercial cleaning is a custom quote based on a walk-through. See our pricing page for full ranges.

Question 6

Do recurring customers get a discount?

Accepted Answer

Yes — weekly saves 20%, bi-weekly 15%, monthly 10% off our one-time rates.

Question 7

When am I charged?

Accepted Answer

Your card is authorized 24 hours before the cleaning and charged once the visit is complete and you've approved it.

Question 8

Do you accept tips?

Accepted Answer

Tips are never required and always appreciated. 100% goes to your cleaner — add it during booking or after the visit.

Question 9

Are your cleaners insured and background-checked?

Accepted Answer

Every cleaner is insured ($2M general liability), bonded, and background-checked before their first booking. COIs are provided for commercial clients on request.

Question 10

Will I have the same cleaner every visit?

Accepted Answer

Recurring customers are matched with the same trusted cleaner so they learn your home, your pets, and your preferences.

Question 11

Do I need to be home during the cleaning?

Accepted Answer

Not at all. Most customers leave a key, code, or smart lock instructions in their booking notes.

Question 12

What if something gets damaged?

Accepted Answer

Report it within 24 hours and we'll repair, replace, or reimburse. Our insurance covers up to $10,000 per incident.

Question 13

Do you bring supplies?

Accepted Answer

Yes — eco-friendly, pet-safe products plus HEPA vacuums, microfiber, and mops on every visit.

Question 14

Can I request specific products?

Accepted Answer

Absolutely. If you have allergies, surface sensitivities, or just prefer your own brand, leave them out and note it in your booking.

Question 15

Are your products safe for pets and kids?

Accepted Answer

Yes — our default lineup is plant-based and pet-safe. Harsher disinfectants are used only on bathroom fixtures and only by request elsewhere.

Question 16

How long does a typical cleaning take?

Accepted Answer

Standard cleans run 2–4 hours, deep cleans 4–7 hours, move-out cleans 5–8 hours, Airbnb turnovers 90 min to 3 hours, depending on size.

Question 17

What's the 5-star satisfaction guarantee?

Accepted Answer

If anything isn't right, contact us within 24 hours and we come back free to fix it — no questions, no charge.

Question 18

What if I'm not happy with the cleaner assigned?

Accepted Answer

Tell us. We'll reassign at no charge — we want the right match for every recurring customer.

Frequently asked questions

Booking & scheduling

Pricing & payment

Cleaners & safety

Products & process

Guarantee

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